Best: before the carrier's first inspection
Early documentation matters more than anything else in claim scope. A PA present at the initial inspection:
- Documents damage the carrier adjuster might miss
- Ensures scope conversations happen in Xactimate language
- Sets expectations about timeline under Fla. Stat. 627.70131
- Prevents premature acceptance of a low settlement
Good: after a denial or low offer
If the carrier has denied or underpaid, a PA can:
- Reopen the claim with fresh documentation
- Re-estimate in Xactimate to capture missing scope
- Escalate through appraisal, mediation, or Civil Remedy Notice

Good: when the claim stalls
Missed statutory response deadlines are actionable. A PA can document the violations and escalate to DFS or counsel.
Time-limited: reopened and supplemental claims
Under Fla. Stat. 627.70132:
- New or reopened claim: within 1 year of the date of loss
- Supplemental claim: within 18 months of the date of loss
If your loss is approaching either deadline, act now.

Always: free claim review
Before committing to representation, Ocean Point provides a free claim review. Zero cost, zero commitment.

