Short answer: Florida Statute 627.70131 imposes specific deadlines on insurers: 7-day acknowledgment, 7-day investigation start, 30-day inspection, 60-day pay-or-deny. When these deadlines are missed, statutory interest accrues on late payments, and Civil Remedy Notice under Fla. Stat. 624.155 can trigger a 60-day cure window leading to potential bad-faith damages.
The statutory deadlines
Under Fla. Stat. 627.70131:
What to do when deadlines are missed
- Document the missed deadline in writing. Send the carrier a letter identifying the specific statutory deadline missed and request explanation.
- File a DFS complaint at MyFloridaCFO. Free; often generates carrier response quickly.
- Log continuing delay. Keep timestamped records of every communication (or non-communication).
- File a Civil Remedy Notice under Fla. Stat. 624.155. Identifies the specific violations and opens a 60-day cure window.
- Coordinate with counsel if the cure window expires without resolution.
Statutory interest
Late payments accrue interest under Fla. Stat. 55.03 from the date of claim notice. This is a real dollar cost the carrier owes you, not a theoretical penalty.
What Ocean Point does
We document delays systematically, prepare and file CRNs on behalf of clients, coordinate with DFS complaints, and escalate to counsel when necessary. The Delay Log™ is our documentation framework for this.