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Ocean Point Claims Company

Undisputed Amount (Undisputed Payment)

An undisputed payment is the portion of your claim the insurance company agrees it owes and pays you, even while the rest of the claim is still being contested.

What an undisputed payment is

After you file a Florida property claim, the insurer sends its own adjuster to inspect and document the damage. Based on that inspection, the carrier issues the amount it believes is enough to repair the loss. That figure is the undisputed amount, sometimes called the undisputed payment. It represents only what the insurer concedes it owes, not necessarily the full cost of putting your property back.

What this means for your claim

The undisputed amount is often far lower than the true cost of repair. Accepting or depositing that check does not end your claim. As long as you have not signed a written agreement stating the payment is a full and final settlement, you remain free to deposit the funds, begin repairs, and keep pursuing the balance you are owed. A public adjuster can prepare an independent estimate of your damage and negotiate additional payments until the claim is fully resolved. Document the disputed scope in writing so there is no question you treated the payment as partial.

Florida specifics

Florida law sets deadlines for how quickly insurers must handle claims. Under Fla. Stat. 627.70131, the carrier must acknowledge the claim, investigate, and then pay or deny it within the statutory window. Paying an undisputed amount lets the insurer satisfy part of its obligation while the remainder is still being evaluated. It is a partial step, not a closing of the file. Watch for any release language or a check marked "full and final," which is what actually risks waiving your right to more.

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