By Eli Goins · FL DFS #P159790 · Reviewed: · 1 min read
Short answer: Adjuster reassignment is common in Florida, especially during storm surges, and verbal promises from the prior adjuster can evaporate when it happens. Documentation is your only real protection. Confirm the new adjuster's contact information in writing, request a summary of prior communications, put any earlier verbal promises in writing, and resubmit outstanding documentation requests.
Why reassignment happens
- Caseload rebalancing
- Adjuster leaves the company
- Escalation to a senior adjuster
- Specialty claim (large loss, complex coverage)
What to do
- Confirm the new adjuster's contact information in writing
- Request a summary of prior communications and agreements
- Submit any prior verbal promises in writing with a "confirming our prior discussion" note
- Resubmit outstanding documentation requests
Why documentation matters
If the new adjuster has no record of the old adjuster's promise, the only surviving record is what's in writing.