Why reassignment happens
- Caseload rebalancing
- Adjuster leaves the company
- Escalation to a senior adjuster
- Specialty claim (large loss, complex coverage)
What to do
- Confirm the new adjuster's contact information in writing
- Request a summary of prior communications and agreements
- Submit any prior verbal promises in writing with a "confirming our prior discussion" note
- Resubmit outstanding documentation requests
Why documentation matters
If the new adjuster has no record of the old adjuster's promise, the only surviving record is what's in writing.