What If Insurance Ignores Me?

What 'ignored' looks like

• Unreturned calls over extended period
• No response to written communications
• No inspection scheduled
• Missed statutory deadlines
• Requests for information that go unacknowledged

Your escalation ladder

Step 1: Written follow-up

• Email with specific questions
• Reference statutory deadlines
• Request specific response

Step 2: Supervisor request

• Ask for supervisor contact
• Escalate within the carrier
• Document the request

Step 3: DFS complaint

• Florida Department of Financial Services
• Online filing
• Regulatory response required

Step 4: CRN filing

• Civil Remedy Notice
• Specific statutory violations
• 60-day cure window

Step 5: Attorney / PA retention

• Professional representation
• Dramatically changes the dynamic

Step 6: Litigation

• When all else fails
• First-party insurance counsel

Key statutory citations

Documentation throughout

• Every call attempt
• Every email sent
• Every deadline missed
• Every RFI ignored or responded to

This becomes the CRN file.