Short answer: Cooperate in principle, but prepare carefully. You are not required to respond before you've had time to review your documents and, ideally, retain a PA or attorney.
What a recorded statement is
- Sworn-or-unsworn statement by phone
- Recorded and transcribed by the carrier
- Used to build the claim file, and sometimes to set up later denials
Before the call
- Review your policy
- Gather notice-of-loss details, photos, receipts
- Clarify what the statement will cover
- Consider retaining a PA or attorney first
During the call
- Answer truthfully and precisely
- Don't guess or speculate
- Ask for questions to be rephrased if unclear
- Ask for a copy of the transcript
If you've already given one
Request a transcript and review for accuracy. Corrections can be submitted in writing.