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Ocean Point Claims Company
Ocean Point Claims:wear and tear denial
Denial Playbook

Wear and Tear Denial

Wear-and-tear is Florida's most common roof-claim denial basis. But wear patterns are specific, and so are storm patterns. Separating the two wins the claim.

What wear-and-tear actually looks like

  • Granule loss uniformly distributed
  • UV degradation (brittleness, curling)
  • Thermal cycling damage
  • Random pattern without directional consistency
  • Aging consistent across roof

What storm damage actually looks like

  • Directional uplift matching wind vector
  • Debris impact marks
  • Uniform displacement
  • Specific point failures (fastener pull-through)
  • Damage concentrated in wind-exposed areas

Ocean Point Claims:policy exclusions denial

Distinguishing the two

On ground level / drone

  • Look for directional patterns
  • Check exposed vs. protected slopes
  • Debris strike locations
  • Ridge and eave behavior

On the roof (physical inspection)

  • Feel for soft spots
  • Check fastener condition (pulled vs. rusted)
  • Shingle tab flexibility
  • Manufacturer date codes

Expert documentation

  • Forensic engineer report
  • Photographic pattern analysis
  • NOAA event correlation

Countering the denial

  • Document specific event impact
  • Separate event damage from age
  • Expert report establishing storm causation
  • Manufacturer standards for material performance

Related

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