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Ocean Point Claims Company
HOA condo association insurance claims Florida
Claim Type

Florida HOA & Condo Association Insurance Claims

Association-level claims involve multi-unit buildings, shared structures, master policies, governing documents, and multiple stakeholders. Getting them right requires understanding the split between association-level and unit-owner-level coverage, coordinating with the board and property manager, and documenting scope across common elements.

What associations typically insure

Association master policies in Florida typically cover:

  • Common elements: exterior walls, roofs, hallways, lobbies, elevators, parking structures, pool decks, clubhouses
  • Limited common elements: balconies, patios, assigned parking (depending on the declaration)
  • Building systems: elevators, pumps, boilers, central HVAC, fire suppression
  • Grounds: landscaping, fencing, gates, lighting

What's covered by the unit owner's HO-6 policy varies by declaration: typically "bare walls" (owner covers everything inside the unit's drywall) to "all-in" (association covers fixtures and finishes as originally installed).


Why association claims are commonly underpaid

  1. Scope fragmentation. Field adjusters document unit-by-unit damage but miss envelope / common-element scope.
  2. Matching statute (Fla. Stat. 626.9744) ignored. Discontinued cladding, roofing, or fixture lines trigger continuous-area replacement: often forcing full-building scope instead of unit-by-unit.
  3. Code upgrades omitted. Post-Surfside, Florida's structural and life-safety code landscape has shifted. Post-loss rebuilds often trigger code upgrades across common elements.
  4. Loss of use of common amenities. Pool, clubhouse, gym closure creates a Loss of Use / Fair Rental Value claim that's often forgotten.
  5. Coordination failures. Board, property manager, and unit owners submit conflicting documentation; the carrier uses the inconsistency to cap the claim.

How Ocean Point handles association claims

  1. Board engagement. We work directly with the board and property manager to coordinate documentation.
  2. Declaration review. The association declaration (condo documents) controls what is "common element" vs. "unit-owner property": this governs everything.
  3. Full-building scope documentation. Matterport or drone capture of every common element, every affected unit.
  4. Matching and code analysis for all affected materials.
  5. Unit-owner coordination: often unit owners have parallel HO-6 claims; we help align.
  6. Escalation: appraisal (most association policies include appraisal clauses), DFS mediation, or CRN.

Common pitfalls

  • Signing a release too early: an association may release a claim while unit owners still have unresolved damage
  • Missing the 1-year notice deadline on new claims (Fla. Stat. 627.70132)
  • Failing to invoke the 18-month supplemental window when scope gaps are identified
  • Using the association's insurance agent as the claim advisor: the agent is not a licensed public adjuster and has relationship incentives with the carrier

Who leads association claims

Eli Goins (FL DFS #P159790) leads HOA, condo association, and mixed-use building claims. Ocean Point represents Florida associations ranging from small 6-unit complexes to 200+ unit master-associations.

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