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Ocean Point Claims Company
Residential loss of use ALE
Claim Type

Residential Loss of Use & Additional Living Expense (ALE) Claims

When a covered loss forces you out of your home, Coverage D (Loss of Use) pays the additional costs of living elsewhere: hotel, rental housing, meals, transportation, pet boarding, laundry. ALE is one of the most commonly underpaid coverages because it requires careful, ongoing documentation that most homeowners don't realize they need.

What ALE covers

Coverage D typically pays the additional expenses incurred while displaced: the increase over your normal cost of living, not your total cost of living. Covered items:

  • Hotel / rental housing: the portion that exceeds your mortgage or rent savings (if the displaced home has no rent/mortgage savings, the full cost)
  • Meals eaten out: the increase over your normal grocery cost
  • Additional transportation: extra gas, tolls, mileage from the temporary location
  • Pet boarding: when the temporary housing won't accept pets
  • Laundry / dry cleaning: when the temporary housing lacks facilities
  • Storage: for contents that can't come with you
  • Furniture rental: for unfurnished temporary housing
  • Utility hookups: at the temporary housing

What ALE doesn't cover

  • Your usual mortgage, rent, utilities (those continue at the damaged property)
  • "Better lifestyle" upgrades (a nicer hotel than you need, a fancier rental)
  • Costs you would have incurred anyway

The "additional" in Additional Living Expense is the operative word: the carrier is making you whole on the delta, not subsidizing your lifestyle.


Period of restoration

ALE runs for the period of restoration: the time reasonably required to repair or replace the damaged property so you can return. Most Florida policies cap this at 24 months but some cap at 12 or offer extended ALE.

Key dynamics:

  • Clock starts on date of loss, not when you actually move out
  • Can run concurrent with but separate from the structural claim timeline
  • Carrier often tries to end ALE prematurely: at a milestone that isn't habitability

Why ALE claims are commonly underpaid

  1. No receipts. If you didn't keep them, you can't claim them. Start on day one.
  2. "Normal" costs netted incorrectly. Carriers sometimes net too much (you still have to eat; they shouldn't deduct your entire grocery budget).
  3. ALE cut short. Carriers declare the home "habitable" before it actually is. Habitability is a legal standard, not the carrier's opinion.
  4. Pet, storage, utility costs missed. Homeowners don't always realize these are covered.
  5. Extended ALE not invoked. Some policies offer extended ALE; the homeowner doesn't know to ask.

How Ocean Point handles ALE claims

  1. Set up documentation system day one: receipt log, mileage log, daily summary.
  2. Track the period of restoration against the actual contractor schedule.
  3. Push back on premature ALE termination with habitability documentation.
  4. Coordinate ALE claim with structural claim timing.

Related

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